WARRANTY DETAILS

At Aquila Cycles, we stand behind the quality and craftsmanship of our bikes to provide each rider an amazing cycling experience. Our bikes are tested above industry standards to ensure the best performance.

While unforeseen circumstances can occur, our 5-year warranty covers eligible situations.

How to Activate Your 5-Year Warranty

To qualify, the following criteria must be met:

  • Register your bike here within 1 month of purchase.
  • Be the original owner of the bicycle.
  • Provide proof of purchase.
  • Bring the bicycle to the original authorized dealer within 300 km or 30 days (whichever comes first) for inspection and re-tuning.

Crash Replacement Warranty

We understand that accidents can happen. If your bike is damaged not due to a manufacturing defect, our 3-year Crash Replacement Policy helps get you back on the road.

Requirements:

  • Proof of purchase
  • Original owner of the bike
  • Bike assessment by an Aquila Cycles Authorized Dealer

Discounts for Replacement:

  • 1st Year: 40% off full MSRP
  • 2nd Year: 30% off full MSRP
  • 3rd Year: 10% off full MSRP

Frame Warranty

Titanium Frames

  • Lifetime warranty against manufacturing defects for as long as you own the bike.
  • Proof of purchase required.
  • Repair or replacement with the same or comparable model (subject to product evolution).

Carbon & Aluminum Frames

  • 5-year warranty against manufacturing defects for the original owner.
  • Proof of purchase required.
  • Repair or replacement with the same or comparable model (subject to product evolution).

Frame Finishing

  • Warranty on frame finishes (paint and decals) is 1 year from purchase.
  • Scratches, dings, and abrasions caused by use are not covered.

Components

  • All components other than the frame carry the manufacturer’s warranty.
  • Claims should be directed to the component manufacturer.

What is Not Covered

This warranty does not cover:

  • Normal wear and tear or maintenance items
  • Damage caused by accident, neglect, abuse, or improper assembly/maintenance
  • Use of parts not intended for the product
  • Failure to follow installation, assembly, or usage instructions

Warranty Void

This product is not intended for stunt riding, ramp jumping, acrobatics, or use with motors/power vehicles. Warranty is VOID if used in these ways.

Notice: The user assumes the risk of personal injury or product failure in such cases.

Terms of Warranty Coverage

The warranty does not cover:

  • Damage from inappropriate use
  • Modifications to frame or fork unless authorized by Aquila
  • Installation of incompatible or low-quality components
  • Crashes, jumps, stunts, or excessive loads

Replacement Conditions:

  • Replacement will be in the original model and color if feasible
  • Deviations in color/model may occur but will provide a comparable option
  • Customer is responsible for labor, assembly, transport, or other costs

Important: Bicycle must be registered within 30 days from purchase.

No Liability for Incidental or Consequential Damages

Aquila is not liable for incidental or consequential damages except where prohibited by law.

Obtaining Service

  • Proof of purchase is required
  • Claims must be made through an authorized dealer

Important Points About This Warranty

  1. Applies only to the original owner
  2. All claims processed through authorized Aquila retailers
  3. Warranty is void if the bike is subject to abuse, alterations, or improper maintenance
  4. No cash refunds
  5. Owner is responsible for labor, assembly, disassembly, and freight
  6. The original owner must register their bike within 30 days of purchase using My Aquila
  7. Governing Law and Jurisdiction: This warranty follows the laws of Ontario. Any legal issues related to this warranty will be handled in an Ontario court. By using our products, both you and Aquila Cycles agree to this.