YOURYOUR DATA,DATA, PROTECTED.PROTECTED.
Aquila Cycles ("we", "us") is committed to protecting your privacy. This policy describes how we collect, use, share, and safeguard your personal information when you visit aquilacycles.com or make a purchase. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws.
Effective date: June 2026. We may update this policy; the current version is always posted here.
We collect information you provide and information gathered automatically as you use the site:
- Contact & account details: name, email, phone, shipping and billing address.
- Order information: products purchased, order value, and history.
- Payment information: processed securely by our payment providers — we do not store full card numbers.
- Device & usage data: IP address, browser type, pages viewed, and similar analytics collected via cookies.
We use your information to:
- Process, fulfil, and deliver your orders, and provide customer support.
- Send order confirmations, shipping updates, and service messages.
- Send marketing communications where you have opted in — you can unsubscribe at any time.
- Improve our website, products, and the overall shopping experience.
- Detect and prevent fraud, and meet our legal obligations.
We use cookies and similar technologies to keep your cart working, remember preferences, analyse traffic, and measure marketing. Some cookies are essential; others are optional.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the site function. Where required, we ask for your consent to non-essential cookies.
We do not sell your personal information. We share it only with trusted parties who help us run our business, and only as needed:
- E-commerce platform: our store runs on Shopify, which processes order and account data on our behalf.
- Payment processors: to securely handle transactions.
- Shipping carriers: to deliver your order.
- Analytics & marketing providers: to understand and improve performance.
- Authorities: when required by law or to protect our rights.
We retain personal information only as long as necessary to fulfil the purposes described here, including legal, accounting, and reporting requirements. We use reasonable technical and organisational safeguards to protect your data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request that we correct or update inaccurate information.
- Request deletion of your information, subject to legal exceptions.
- Withdraw consent or unsubscribe from marketing at any time.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.
Note: Residents of the EU/UK (GDPR) and other regions may have additional rights — we honour applicable requests in line with local law.
As we ship and operate internationally, your information may be processed in countries outside your own, including by our service providers. We take steps to ensure it remains protected.
Our site may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
Our site and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
We may update this Privacy Policy as our practices or the law change. Updates take effect when posted here. For any privacy question or request, please contact us or email info@aquilacycles.com.
WANT TO KNOWWANT TO KNOW MORE ABOUT YOURMORE ABOUT YOUR DATA?DATA?
Reach out and our team will help with any request about your personal information.