Aquila was formed on expertise and passion for cycling.  As individuals who love the sport as much as you do, we understand that accidents that result in non-warranty damage can occur.  Our ultimate goal is to have you up and riding as quickly as possible.  In the event a bike is compromised that is not due to a manufacturing defect we offer various options under our Crash Replacement Policy.

To qualify for Crash Replacement you must provide proof of purchase, be the original owner of the bike and have the bike assessed by an Aquila Cycles Limited Authorized Dealer. If the inspection determines that the frame is a candidate for replacement the retailer will contact you with details regarding pricing and product availability.

  • 1st year 40% off full manufacturer's suggested retail price

  • 2nd year 30% off full manufacturer's suggested retail price

  • 3rd year 10% off full manufacturer's suggested retail price

 

Titanium Frames

 

Your Aquila Titanium frame is warranted against any manufacturing defects in materials and/or workmanship for as long as you own it. With proof of purchase we will repair or replace, at our discretion, any defective frame with the same or comparable model (due to product evolution).

 

Other Frames

 

Your Aquila frame (including aluminum and steel) is warranted against any manufacturing defects in materials and/or workmanship for a period of three (3) years to the original owner. With proof of purchase we will repair or replace, at our discretion, any defective frame with the same or comparable model (due to product evolution).

 

Frame Finishing

 

Any finishes on your frame applied by Aquila (paint and decals) are warranted against any manufacturing defects in materials and/or workmanship for one year from date of purchase. Scratches, dings, and abrasions caused by use or handling are not considered defects.

 

Components

 

All components other than your Aquila frame bear their manufacturer's own warranty. Any claims should be directed to said manufacturer's customer service department.

 

What is not covered

 

This warranty does not cover normal wear and tear, normal maintenance items, any damage, failure, or loss caused by accident, neglect, abuse, improper assembly or improper maintenance, the use parts or devices not consistent with the original intent for the product sold, failure to follow instructions for installation, assembly, or use.

 

Warranty Void

 

This product is not intended for use in stunt riding, ramp juping, acrobatics or similar activities, or with motors or power-driven vehicles. This warranty is VOID where the Aquila product has been used in any of these ways.

NOTICE: The user assumes the risk of personal injuries, damages to or failures of the product, and any other losses if the Aquila product has been used in any such fashion.

 

Terms Of Warranty Coverage

 

Titanium frames: This warranty coverage runs for the lifetime of the frame of the original owner. Other frames: This warranty coverage runs for three (3) years only to the original owner. Real Speed components: This warranty coverage runs for one (1) year only to the original owner. The warranty guarantee through Aquila Cycles does not cover damages caused by inappropriate use according to the designed intended use for a particular model of bicycle as described on the Aquila Cycles website, or other approved forms of literature from Aquila Cycles. Eg: - Neglect on the required maintenance for the bicycle.

Any modifications to the frame or fork. (Including paint / laquer) Unless authorized and completed through Aquila Cycles.

 Installation and alteration of additional components that are of lesser quality, not directly compatible, or approved not by Aquila cycles.

  •  Crashes of any kind
  • Jumps or stunts
  • Excessive loads of any sort.

We reserve the right to determine the plan of action in warranty situations where a frame or fork needs to be either repaired or replaced.

In the event that a frame or fork requires replacement, we will replace in original model and color if applicable. If this is not feasible, we reserve the right to make deviations from the original color / model, but will provide a comparable option.

Warranty rights are limited to the aforementioned and any additional costs (labour, assembly, transport, etc) and unforeseeable costs to complete a replacement claim within our voluntary warranty guarantee, the customer will be responsible for these costs. The Aquila Cycles warranty is valid to the original owner without exceptions, and a valid proof of purchase is mandatory in order to investigate and process a claim.

NOTICE: The user assumes the risk of personal injuries, damages to or failures of the product, and any other losses if the Aquila product has been used in any such fashion.

 

NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES

 

In no event shall Aquila be liable for incidental or consequential damages. This exclusion does not apply for states that do not allow such exclusion or limitation of incidental or consequential damages,
or if the above limitation or exclusion is not applicable.

 

OBTAINING SERVICE

 

Proof of purchase is required for validating of protection under this limited warranty. Claims must be made through an authorized dealer.

 

IMPORTANT POINTS ABOUT THIS WARRANTY

 

1. This warranty applies only to the original owner.

2. All claims must be processed through an authorised Aquila bicycle retailer.

3. This warranty is void if your bicycle or Real Speed component is subject to abuse, alteration, modifications, improper maintenance,
or other abnormal, excessive, or improper conditions.

4. This warranty does not offer cash refunds.

5. Any labour charges for part removal or installation, assembly
or disassembly, and freight are the sole responsibility of the owner.